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Privacy Policy

Effective date: September 22, 2026

Locktober.com (“we,” “us”) operates this website as an online store for adult-oriented products and related content, and as a membership platform that includes Locktober Keep and The Keeper (an AI virtual keyholder). This policy describes how we collect, use, and share personal information when you browse the site, place an order, sign in, subscribe, or use Keep / The Keeper. We aim to be clear and proportionate.

1. Information we collect

1.1 Information you provide

  • Checkout and orders. When you buy from us, you may provide contact and fulfillment details such as your email address, shipping name and address, and payment-related information. Payment card details are collected and processed by our payment processor (Stripe); we do not store your full card number on our servers.
  • Account and membership. If you sign in (for example with email one-time codes) or subscribe, we store your account email, membership and billing status, and related Stripe customer or subscription identifiers needed to manage access and payments.
  • Support and inquiries. If you email us (for example at support@locktober.com) or use in-product feedback, we receive the contents of your message and your email address.
  • Locktober Keep and The Keeper. If you use member features, we may collect profile details (such as display name, bio, preferences), connections with other members, journal entries, calendar notes, challenge progress, hold rules and lock status, consent acknowledgements, safeword (stored for safety enforcement), chat messages with The Keeper, check-in notes and schedule metadata, usage meters for credit allowances, and records of optional purchases of extra credits. Some of this content may be intimate or sensitive; we process it only to provide the features you use.

1.2 Information collected automatically

  • Cart (browser storage). Your cart is stored locally in your browser so it can persist between visits on the same device. It is not synced to our servers until you proceed to checkout.
  • Technical and usage data. Like most websites, our hosting and infrastructure may log information such as IP address, browser type, approximate region, referring/exit pages, and timestamps. We use this to operate the site, diagnose issues, and protect against abuse. Analytics tools we configure (if any) may collect similar technical data under their own policies.

1.3 Order and membership transaction records

After you pay for products, membership, or optional digital add-ons (such as chat usage packs), we retain transaction information needed for fulfillment, access control, customer support, accounting, and legal obligations. That may include line items, amounts, currency, email, shipping address where applicable, and identifiers our payment processor associates with the transaction.

2. How we use information

We use the information above to:

  • Provide the website, shopping cart, and checkout flow;
  • Create and secure accounts, authenticate sign-in, and manage membership entitlements;
  • Process payments and prevent fraud;
  • Ship orders and communicate about purchases or membership (for example status, renewals, or issues);
  • Send operational emails you initiate or that are required to run the service (including optional check-in nudges related to The Keeper when email is enabled);
  • Operate Locktober Keep and The Keeper (chat, tools that update your hold, check-ins, journal sharing you enable, usage limits);
  • Maintain security, enforce our terms, and comply with legal requirements;
  • Improve reliability and fix bugs.

The storefront does not require an account. Keep and The Keeper require sign-in. We do not operate a general public social network; some directory or profile fields you choose to make public may be visible to other visitors or members as described in the product UI.

3. How we share information

We share information only as needed to run the business:

  • Payment processing. Stripe processes payments and related customer data according to its own terms and privacy policy. You may also see Stripe’s branding during checkout.
  • Email delivery. Transactional or operational messages may be sent through a third-party email provider we configure for that purpose.
  • Hosting and infrastructure. Our site and databases run on third-party cloud or hosting services that process data on our behalf.
  • AI processing (The Keeper). When you use The Keeper, message text and relevant hold context (such as rules, limits, challenge progress summaries, and journal snippets only if you opt in to journal sharing) are transmitted to our configured AI provider (currently xAI) to produce responses. That provider processes data under its terms and privacy policy and our configuration. We do not send payment card numbers to the AI provider. We do not use your Keeper chats to train public foundation models through that integration as configured for this product; the provider’s own policies may still describe how they handle API traffic.
  • Other members (optional). If you use human keyholder/sub directories or connections, information you mark as public or share in a connection may be visible to other users as the product allows.
  • Legal and safety. We may disclose information if required by law, legal process, or a lawful request, or to protect the rights, safety, and security of our customers, the public, or our services.
  • Business transfers. If we are involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

We do not sell your personal information for money as traditionally defined in “sale” opt-out regimes.

4. Retention

We keep order and membership transaction records for as long as needed to fulfill obligations, meet legal, tax, and accounting requirements, and resolve disputes. Technical logs are kept for a limited period according to operational and security needs. Local cart data remains in your browser until you clear it or we change the storage mechanism.

Keep and The Keeper data (including chat history, hold state, consent records, and usage meters) is retained while your account is active and as needed to provide the service. You may purge The Keeper chat history from Settings without ending your hold. You may turn off journal sharing so new chat turns do not include journal snippets. Deleting your account removes associated Keep and Keeper data from our primary systems, subject to backup cycles and records we must keep for legal, security, or accounting reasons (for example payment history).

5. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the data we handle, including member and AI-feature data. No method of transmission or storage is completely secure; we encourage you to use a strong, private device and connection, especially when discussing sensitive topics.

6. Your choices and rights

  • In-product controls. You can adjust journal sharing for The Keeper, purge chat history, manage billing where Stripe Customer Portal is offered, and delete your account from Settings (subject to confirmation steps).
  • Legal rights. Depending on where you live, you may have rights to access, correct, delete, or export certain personal information, or to object to or limit certain processing. To exercise these rights, contact us at support@locktober.com. We may need to verify your request before responding.

If you are a California resident, you may have additional rights under the CCPA/CPRA (for example to know categories of information collected and to opt out of certain sharing, where applicable). Contact us using the address above; we will not discriminate against you for exercising privacy rights.

7. International visitors

If you access the site from outside the United States, your information may be processed in the United States or other countries where we or our vendors (including our AI provider) operate, which may have different data protection laws than your jurisdiction.

8. Age

This site and The Keeper are intended for adults only. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, contact us and we will take appropriate steps to delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Material changes may be called out on the site or by email where appropriate.

10. Contact

Questions about this policy or our practices: support@locktober.com. See also our Terms of Service and Sexual Health & Safety pages.