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Terms of Service

Effective date: September 22, 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services operated by Locktober.com (“Locktober,” “we,” “us,” or “our”), including browsing product information, guides, the shopping cart, checkout, membership, Locktober Keep, and The Keeper (our AI virtual keyholder). By using the site or services, you agree to these Terms. If you do not agree, do not use the site.

Our Privacy Policy explains how we collect and use personal information. It is incorporated into these Terms by reference. Practical safety expectations appear on our Sexual Health & Safety page.

1. Eligibility

The site and The Keeper are offered only to individuals who are at least 18 years old and who may lawfully view and purchase adult-oriented products and use adult digital services in their jurisdiction. By using the site, creating an account, or placing an order, you represent that you meet these requirements. If you do not, you must not access or use the site.

2. The service

Locktober.com is an online retail experience focused on adult novelty and related products (for example chastity devices and accessories), educational sizing and product content, and e-commerce checkout. We may also offer paid membership that unlocks digital features. We may add, change, or discontinue features, products, or integrations at any time.

You do not need an account to browse the storefront. To check out, subscribe, or use Keep / The Keeper, you will provide information required by our authentication, payment, and fulfillment partners.

3. Membership, Locktober Keep, and The Keeper

3.1 Membership

Where offered, membership is a paid subscription billed through our payment processor (currently Stripe) on the interval and price shown at checkout. Membership may include access to Locktober Keep and The Keeper, subject to these Terms and any usage limits described in the product. Founding or promotional labels (if any) are benefits we define and may change for new enrollments; they do not create a separate legal entity or guarantee perpetual feature parity.

Unless required by law or stated otherwise at purchase, membership fees are generally non-refundable for periods already started. You can manage renewal or cancellation through the billing tools we provide (such as Stripe’s customer portal) where available. Access typically continues through the end of the paid period if you cancel renewal.

3.2 Locktober Keep

Keep is an optional member area with tools such as profiles, directories, connections, journaling, calendar, and challenges. Content you publish or share with other members is your responsibility. Do not post illegal content, content involving minors, or content that harasses or exploits others. We may remove content or suspend accounts that violate these Terms.

3.3 The Keeper (AI virtual keyholder)

The Keeper is offered as an early-access / beta feature. Behavior, availability, models, prompts, tools, credit allowances, and pricing may change as we develop the product—including without prior notice for prospective use. Beta access does not guarantee that any particular feature will remain available or work the same way in the future.

The Keeper is software that generates text responses and can update software hold state you configure (for example rules, check-in cadence, or unlock requests). It is not a human, is not physically present with you, and cannot control hardware locks or real-world devices. Holds are an honor system / negotiated software accountability feature.

  • Consent. Before starting a hold, you must complete the in-product consent checklist. Using The Keeper means you agree those acknowledgements remain true.
  • Emergency unlock. Emergency unlock (and equivalent member controls we provide) always remains available to you. The Keeper cannot block or revoke emergency unlock. You remain responsible for real-world keys, release tools, and medical judgment.
  • Safeword and medical safety. Use your safeword and emergency unlock when you need to stop. Do not ignore pain, numbness, discoloration, urinary problems, or other warning signs because an AI message suggested you continue. Seek appropriate care when needed.
  • No professional advice. Keeper responses are for consensual adult roleplay and accountability support within the product. They are not medical, mental health, legal, or professional advice.
  • Accuracy and behavior. AI output may be inaccurate, inconsistent, biased, or inappropriate. Request-unlock and similar features may refuse early unlocks under policies you accept; that does not replace emergency unlock or real-world consent.
  • Usage limits. Membership may include an annual allowance of credits for The Keeper. Optional paid credit packs may be offered. Unused allowances do not necessarily roll over into a renewed membership year unless we say otherwise. Because The Keeper is in beta, we may change allowances, pack sizes, models, rate limits, or pricing prospectively—or temporarily reduce capacity to manage cost or abuse. Digital usage packs are generally non-refundable once purchased, except where mandatory law requires otherwise.
  • Acceptable use of The Keeper. You may not use The Keeper to pursue illegal activity, involve minors in any sexual or exploitative context, attempt to circumvent safety controls, abuse the service (for example automated high-volume requests intended to exhaust resources), or try to extract other members’ data through the product.
  • Your content. You retain rights to content you submit (chat, journal, rules, notes). You grant Locktober a limited license to host, process, and display that content as needed to operate Keep and The Keeper, including sending necessary text to our AI provider to generate replies. Journal snippets are included in AI context only when you enable sharing.
  • Changes. We may modify, suspend, or discontinue The Keeper or related features at any time, including during or after the beta period.

To the maximum extent permitted by law, you use The Keeper at your own risk. See also our Sexual Health & Safety page.

4. Orders, pricing, and payment

  • Product information. We strive to describe products, images, and availability accurately. Minor variations in color, packaging, or specifications may occur. If an error affects price or an essential detail, we may cancel or adjust the order and notify you.
  • Order acceptance. Your submission of an order or subscription is an offer to purchase. We may refuse or cancel orders (for example for fraud prevention, inventory limits, shipping restrictions, or legal compliance). A contract is formed when we confirm payment and accept the order or subscription through our checkout flow.
  • Pricing and taxes. Prices are as shown at checkout unless otherwise stated. Taxes, duties, and fees may apply based on your location and are your responsibility where required.
  • Payment. Payments are processed by our third-party payment processor (currently Stripe). You authorize us and our processor to charge your selected payment method for the total amount shown at checkout, including recurring membership charges you authorize. You agree to provide current, complete, and accurate payment and contact information.

5. Shipping and risk of loss

Shipping options, carriers, and timelines are presented at or before checkout where applicable for physical goods. We ship only to locations we support in checkout. Title and risk of loss for physical goods pass to you when the carrier records delivery to the address you provided, unless applicable law or our stated policy says otherwise. Digital features (membership, The Keeper, usage packs) are delivered by account access, not physical shipment.

6. Returns, refunds, and support

Because of the nature of adult novelty products, many items may not be eligible for return once opened or for hygiene reasons. Any return, exchange, or refund policy for physical goods will be communicated at checkout, on product pages, or when you contact support@locktober.com. Membership and digital add-ons follow Section 3 unless mandatory consumer protection laws in your jurisdiction provide otherwise.

7. Acceptable use

You agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms;
  • Attempt to interfere with the site’s operation, security, or other users’ use (including probing, scraping, or overloading systems beyond normal browsing, shopping, or membership use);
  • Misrepresent your identity, payment details, age, or eligibility;
  • Use the site to harass, threaten, or harm others;
  • Involve minors in any sexual, exploitative, or fetish context on or through the service;
  • Reverse engineer or attempt to extract source code or data except as permitted by law;
  • Abuse The Keeper or related APIs in ways that circumvent usage limits or safety controls.

We may suspend or terminate access if we reasonably believe you have violated these Terms or the law.

8. Intellectual property

The site’s design, text, graphics, logos, The Keeper persona and product branding, and other content we provide are owned by Locktober or our licensors and are protected by intellectual property laws. You may not copy, modify, or distribute them without our prior written permission, except as allowed by law or for personal, non-commercial use (such as saving a page to shop later). Product names and trademarks belong to their respective owners.

9. Health and product use

Products sold on this site are for adult novelty and consensual use. They are not intended to diagnose, treat, cure, or prevent any medical condition. Use products only as directed by the manufacturer and your own judgment. Stop use and seek professional advice if you experience pain, injury, numbness, circulation problems, or other concerning symptoms. You assume responsibility for safe, informed use. The same judgment applies when using The Keeper alongside real-world devices.

For general wellness context, see our Sexual Health & Safety page; it does not replace professional medical advice.

10. Disclaimers

THE SITE, PRODUCTS, MEMBERSHIP, KEEP, AND THE KEEPER ARE PROVIDED “AS IS” AND “AS AVAILABLE” TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE SUCH DISCLAIMERS ARE NOT ALLOWED. WE DO NOT WARRANT THAT AI RESPONSES WILL BE ACCURATE, SAFE, OR APPROPRIATE FOR YOUR CIRCUMSTANCES.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCKTOBER AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SITE, PRODUCTS, MEMBERSHIP, KEEP, OR THE KEEPER. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE PRODUCT ORDER, MEMBERSHIP, OR DIGITAL ADD-ON GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW (FOR EXAMPLE, FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE PROHIBITED).

12. Indemnity

You will defend, indemnify, and hold harmless Locktober and its affiliates, officers, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the site or The Keeper, your content, your violation of these Terms, or your violation of third-party rights, except to the extent caused by our willful misconduct.

13. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the effective date. If changes are material, we may provide additional notice (for example by email or a notice on the site). Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires your explicit consent.

14. General

  • Governing law. These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules, except where mandatory consumer protection laws in your place of residence apply and cannot be waived.
  • Disputes. You agree that exclusive jurisdiction for disputes relating to these Terms or the site lies in the state and federal courts located in Delaware, except that we may seek injunctive relief anywhere. If you are a consumer in the EEA, UK, or another jurisdiction with mandatory venue rules, those rules may apply where required by law.
  • Severability. If any provision is held invalid, the remaining provisions remain in effect.
  • Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and Locktober regarding the site and services described here, superseding prior understandings on this subject.

15. Contact

Questions about these Terms: support@locktober.com.